ECJ EUROPEAN Cleaning Journal

An enterprising contract cleaner is using social media to engage with the people who use the public washrooms she cleans.

Laura Napper owns Kent-based company Tenterden Twilight Commercial Cleaning. Besides holding the contract for several local office buildings her firm also has the job of cleaning several council-run toilet blocks.

Napper set up a Twitter account for Tenterden's toilets when she launched her business 18 months ago. She posts regularly to her 700-plus followers with recent posts including an on-line poll to ascertain what type of music people prefer to listen to on the loo.

She gave her followers a choice between hip-hop from Chance the Rapper; classic compositions from Hans Zimmer; jazz from Miles Davis, or rock ‘n' roll from The Doors.

"Public toilets have a bad reputation but I'm trying to make them much nicer places to be," she said. "The idea of music in the toilets came up at a local council meeting and I thought we could have some fun with the idea."

Besides asking for visitors' musical preferences she also posts arty images of her toilets viewed through coloured filters. Winners of the online music poll were The Doors.

@tenterdentwcc

@tenterdensloos